tag:status.louisville.edu,2005:/historyUniversity of Louisville Status - Incident History2024-03-28T20:06:04-04:00University of Louisvilletag:status.louisville.edu,2005:Incident/111815422022-09-19T16:16:55-04:002022-09-19T16:16:55-04:00Network Outage<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>16:16</var> EDT</small><br><strong>Resolved</strong> - University network services are back online after reconfiguration of the network to work around the circuit issues. The fiber repair is proceeding but we do not have an estimated time for the circuit to be operational. Between our Internet and Internet2 links, we should have enough bandwidth to meet the university needs. If you hear of any network issues or web sites that are not accessible, please report to the helpdesk.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>13:04</var> EDT</small><br><strong>Identified</strong> - The entire area around the university is experiencing an Internet outage due to a cut fiber cable owned by Spectrum. Spectrum has found the cut and is in the process of repairing it. They have given us no estimation of when the issue will be resolved.</p>tag:status.louisville.edu,2005:Incident/98216832022-04-20T22:46:37-04:002022-04-20T22:46:37-04:00Jira maintenance<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>22:46</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>22:37</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>13:24</var> EDT</small><br><strong>Scheduled</strong> - UofL's Jira instance will be undergoing maintenance at this time.</p>tag:status.louisville.edu,2005:Incident/91425742022-01-22T12:57:52-05:002022-01-22T12:57:53-05:00Active Directory Authentication Issues<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>12:57</var> EST</small><br><strong>Resolved</strong> - The incident has been resolved and services are stable once again.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>12:44</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>12:30</var> EST</small><br><strong>Update</strong> - We are in the process of implementing a fix.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>12:00</var> EST</small><br><strong>Update</strong> - We are continuing to work on a resolution to this problem.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>11:30</var> EST</small><br><strong>Update</strong> - We are continuing to work on a resolution to this problem.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>10:59</var> EST</small><br><strong>Identified</strong> - We have identified the cause of the problem and are working on a resolution.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>10:46</var> EST</small><br><strong>Investigating</strong> - We are investigating an issue with our Active Directory infrastruture that appears related to last night's Microsoft maintence. AD based authentication is having intermittent issues. This includes wireless authentication.</p>tag:status.louisville.edu,2005:Incident/90090082022-01-05T11:04:42-05:002022-01-05T11:04:42-05:00Multiple System Outage<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>11:04</var> EST</small><br><strong>Resolved</strong> - Systems appear stable. We will work with our vendor support team to understand what led to this incident.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>10:37</var> EST</small><br><strong>Monitoring</strong> - Systems are running again and we continue to monitor the situation</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>10:26</var> EST</small><br><strong>Identified</strong> - We have identified the underlying cause and are implementing a solution.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>10:18</var> EST</small><br><strong>Investigating</strong> - ITS is investigating a problem in our datacenter that is affecting mutiple systems. Major system include:<br /><br />PeopleSoft HR<br />OnBase</p>tag:status.louisville.edu,2005:Incident/87530662021-12-03T17:11:39-05:002021-12-03T17:11:39-05:00Jira & Confluence database maintenance<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>17:11</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>17:10</var> EST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>17:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>14:35</var> EST</small><br><strong>Scheduled</strong> - Jira & Confluence will be unavailable for database maintenance.</p>tag:status.louisville.edu,2005:Incident/79926262021-09-17T18:10:48-04:002021-09-17T18:10:48-04:00Jira (ITS Helpdesk Ticketing System) Upgrade<p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>18:10</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>17:58</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>12:02</var> EDT</small><br><strong>Scheduled</strong> - The ITS Helpdesk ticketing system will be offline for upgrades on Friday, September, 17th from 5:00pm - 7:00pm.</p>tag:status.louisville.edu,2005:Incident/79991692021-09-15T08:24:39-04:002021-09-15T08:24:39-04:00Problem with campus phone system<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>08:24</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>07:47</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>07:08</var> EDT</small><br><strong>Investigating</strong> - We are investigating an issue that is affecting all campus phones. This includes phones on Belknap and HSC campus as well as internet based phones connected to UofL's system. <br /><br />The ITS Helpdesk can be reached via the Live Chat function while we are working with our partners to diagnose and repair this issue. https://louisville.edu/its/get-help/its-helpdesk</p>tag:status.louisville.edu,2005:Incident/79393472021-09-07T20:48:30-04:002021-09-07T20:48:30-04:00Confluence knowledge base maintenance<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>20:48</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>20:37</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>14:26</var> EDT</small><br><strong>Scheduled</strong> - The confluence knowledge base will be unavailable for maintenance between 8:00pm and 9:30pm on Tuesday, September 7th, 2021.</p>tag:status.louisville.edu,2005:Incident/78958122021-09-01T17:59:45-04:002021-09-01T17:59:45-04:00Confluence Maintenance<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>17:59</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>17:57</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>17:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>17:19</var> EDT</small><br><strong>Scheduled</strong> - UofL's Confluence knowledge base will be unavailable due to maintenance between 5:30 and 6:30 PM on Wednesday, September 1st, 2021</p>tag:status.louisville.edu,2005:Incident/76723082021-08-03T13:11:37-04:002021-08-03T13:11:37-04:00Intermittent login problem with Shibboleth SSO system<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>13:11</var> EDT</small><br><strong>Resolved</strong> - The work-around is performing well. We are closing this incident while we continue to consider permanent fixes.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>10:07</var> EDT</small><br><strong>Identified</strong> - We believe we have identified the issue and have implemented a work-around while we investigate further.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>09:33</var> EDT</small><br><strong>Investigating</strong> - We are investigating reports of intermittent failures in systems which use the Shibboleth SSO system. This is known to be affecting CardBox and Interfolio</p>tag:status.louisville.edu,2005:Incident/70822982021-05-25T13:51:17-04:002021-05-25T13:51:17-04:00Multiple buildings on Belknap Campus are experiencing network problems<p><small>May <var data-var='date'>25</var>, <var data-var='time'>13:51</var> EDT</small><br><strong>Resolved</strong> - Buildings have been restored to at least a reduced level of service.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>11:56</var> EDT</small><br><strong>Monitoring</strong> - Service has been restored to all buildings other than the Belknap Academic Building. We are monitoring the situation while determining the best way to restore service to the BAB.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>11:03</var> EDT</small><br><strong>Identified</strong> - We have identified the source as a specific fiber optic path. Affected buildings include:<br /><br /> - Belknap Academic Building<br />- Student Activities Center<br />- School of Music<br />- Information Center North<br />- Harry Frazier Hall<br />- University Club<br />- School of Education<br />- Baptist Student Union<br />- Interfaith Center<br />- New Dorm B0128 (old Miller Hall)<br />- Southern Kitchens Storage Building</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>10:57</var> EDT</small><br><strong>Investigating</strong> - We are investigating a problem where multiple buildings on Belknap Campus are reporting network failures.</p>tag:status.louisville.edu,2005:Incident/70627932021-05-22T12:19:58-04:002021-05-22T12:19:58-04:00Authentication against Shibboleth SSO is failing<p><small>May <var data-var='date'>22</var>, <var data-var='time'>12:19</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>11:48</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>11:27</var> EDT</small><br><strong>Identified</strong> - We have identified an error in the authentication system and are working on a fix. This affects multiple systems,</p>tag:status.louisville.edu,2005:Incident/70223412021-05-17T11:53:11-04:002021-05-17T11:53:11-04:00password.louisville.edu not rendering properly<p><small>May <var data-var='date'>17</var>, <var data-var='time'>11:53</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>11:29</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>10:42</var> EDT</small><br><strong>Investigating</strong> - We are investigating why the images and UofL theme associated with password.louisville.edu are not rendering properly. The site works and may be used to change passwords. The errors are cosmetic.</p>tag:status.louisville.edu,2005:Incident/69650412021-05-10T15:29:43-04:002021-05-10T15:29:43-04:00Microsoft Safelinks marking legitimate sites as malicious<p><small>May <var data-var='date'>10</var>, <var data-var='time'>15:29</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>14:02</var> EDT</small><br><strong>Update</strong> - We believe that this has been resolved for UofL users, but are continuing to monitor.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>11:34</var> EDT</small><br><strong>Monitoring</strong> - Microsoft has made changes in their environment to address this problem. We are monitoring the situation to see when those changes become effective for us. The next update from Microsoft is expected after 1:30pm</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>10:12</var> EDT</small><br><strong>Identified</strong> - Microsoft has replicated this problem within their internal testing environment. Impacted links include, but are not limited to, YouTube, Google, Yahoo, Facebook. Next update from Microsoft is expected around 11:30AM</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>10:01</var> EDT</small><br><strong>Investigating</strong> - We are investigating several instances of Microsoft marking legitimate websites as malicious.</p>tag:status.louisville.edu,2005:Incident/63500022021-02-21T17:40:02-05:002021-02-21T17:40:02-05:00Adobe Creative Campus Login Problems<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>17:40</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>13:55</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>13:54</var> EST</small><br><strong>Monitoring</strong> - Nearly all accounts have been re-enabled. We expect all accounts to be resolved by the end of the day.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>13:18</var> EST</small><br><strong>Update</strong> - Approximately 93% of accounts have been re-enabled.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>11:53</var> EST</small><br><strong>Update</strong> - Approximately 80% of accounts have been re-enabled.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>10:45</var> EST</small><br><strong>Update</strong> - Approximately 50% of accounts have been re-enabled</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>09:34</var> EST</small><br><strong>Update</strong> - We have begun restoring access. At the current rate of progress, it will be some time this afternoon before all accounts are re-enabled.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>09:03</var> EST</small><br><strong>Identified</strong> - We have identified an error in an account management process that has removed access to the Adobe Creative Campus suite. We are working to restore access as quickly as possible.</p>tag:status.louisville.edu,2005:Incident/63022782021-02-17T16:58:30-05:002021-02-17T16:58:30-05:00Some users may experience delays in receiving chat messages when using Microsoft Teams<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>16:58</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>15:06</var> EST</small><br><strong>Monitoring</strong> - Microsoft has implemented corrective measures. Things seem to be improving.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>12:07</var> EST</small><br><strong>Identified</strong> - Microsoft has identified a potential networking issue that may be causing the problem.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>12:05</var> EST</small><br><strong>Update</strong> - Microsoft has identified a potential networking issue that may be causing the problem. They are working to confirm their findings while simultaneously exploring the optimal solution to remediate impact.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>11:35</var> EST</small><br><strong>Investigating</strong> - Microsoft has notified us that Teams users are experiencing delays in receiving chat messages in Microsoft Teams. There may also be problems with joining Teams Live Events. No estimated time to resolution has been provided.</p>tag:status.louisville.edu,2005:Incident/61470312021-01-29T15:27:26-05:002021-01-29T15:27:26-05:00Website (plone) problems<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>15:27</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>15:10</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>14:59</var> EST</small><br><strong>Investigating</strong> - We are investigating reports of the plone portion of the website generating errors.</p>tag:status.louisville.edu,2005:Incident/60771662021-01-21T08:26:08-05:002021-01-21T08:33:00-05:00VPN client unable to authenticate<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>08:26</var> EST</small><br><strong>Resolved</strong> - The VPN is operating normally again.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>07:46</var> EST</small><br><strong>Monitoring</strong> - We have implemented a fix and are monitoring the environment.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>07:26</var> EST</small><br><strong>Identified</strong> - We believe that the issue is being caused by a larger than usual load on the VPN due to the new client upgrades that started rolling out this morning. If you receive an authentication timeout, please wait a few minutes and try again.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>07:10</var> EST</small><br><strong>Investigating</strong> - We are investigating intermittent issues with the Globalprotect VPN client returning authentication errors.</p>tag:status.louisville.edu,2005:Incident/54877002020-11-04T11:05:02-05:002020-11-04T11:05:02-05:00Phone problems on campus - Helpdesk currently unable to take calls<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>11:05</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>10:20</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>09:57</var> EST</small><br><strong>Identified</strong> - Our carrier has identified a circuit problem and is working to fix.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>09:40</var> EST</small><br><strong>Investigating</strong> - We have received many reports of phones rebooting across campus. The Helpdesk is currently having trouble taking calls. Livechat is still available. Our phone carrier has been notified.</p>tag:status.louisville.edu,2005:Incident/53870332020-10-22T07:21:00-04:002020-10-22T07:21:00-04:00ITS Helpdesk Experiencing Phone Problems<p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>07:21</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>07:08</var> EDT</small><br><strong>Investigating</strong> - The ITS Helpdesk is currently experiencing difficulties answering phone calls. LiveChat is available. https://louisville.edu/its/get-help/its-helpdesk</p>tag:status.louisville.edu,2005:Incident/53781182020-10-21T07:52:04-04:002020-10-21T07:52:04-04:00ITS Helpdesk Unable to Take Calls<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>07:52</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>07:40</var> EDT</small><br><strong>Monitoring</strong> - Our telephone provider believes that they have resolved the problem and the ITS Helpdesk is once again able to take calls. We are continuing to monitor the system to make certain that it is stable.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>07:04</var> EDT</small><br><strong>Investigating</strong> - The ITS Helpdesk is currently unable to accept phone calls. We are working with our telephone carrier to identify the problem. The ITS Helpdesk is still available via our Live Chat service. Click the live chat icon on https://louisville.edu/its/get-help/its-helpdesk to connect.</p>tag:status.louisville.edu,2005:Incident/52717342020-10-07T16:18:39-04:002020-10-07T16:18:39-04:00Microsoft 365 issues<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>16:18</var> EDT</small><br><strong>Resolved</strong> - Microsoft has resolved the network issue and systems have returned to normal operation</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>15:32</var> EDT</small><br><strong>Identified</strong> - Microsoft has identified a networking issue intermittently affecting access to Microsoft 365 services.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>15:22</var> EDT</small><br><strong>Update</strong> - The situation seems to be improving, but Microsoft has not provided a status update yet. We are monitoring the situation.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>14:53</var> EDT</small><br><strong>Update</strong> - Teams is also being very slow to update and some people are unable to join meetings.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>14:51</var> EDT</small><br><strong>Investigating</strong> - Microsoft is having an issue with Exchange Online that is causing Outlook to hang or crash. Restarting Outlook resolves the problem for most people. ITS is investigating.</p>tag:status.louisville.edu,2005:Incident/52516012020-10-05T10:25:42-04:002020-10-05T10:25:42-04:00Business Operations Portal Login Issues<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>10:25</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>09:44</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are seeing sessions recover. We will continue to monitor for the next hour.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>09:37</var> EDT</small><br><strong>Identified</strong> - The issue has been identified. We are implementing a configuration change to address the problem we are seeing in the logs.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>09:20</var> EDT</small><br><strong>Investigating</strong> - We are aware of issues logging in to the Business Operations Portal and are looking at possible causes.</p>tag:status.louisville.edu,2005:Incident/51763672020-09-25T08:50:44-04:002020-09-25T11:39:57-04:00Problems with DUO 2-factor authentication<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>08:50</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>08:40</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>08:35</var> EDT</small><br><strong>Identified</strong> - We believe we have identified the source of the problem and are implementing a fix.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>08:19</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>07:31</var> EDT</small><br><strong>Investigating</strong> - We are investigating a problem with DUO 2-factor authentication not redirecting to the application properly. This is affecting logins to PeopleSoft HR and ULink HR related actions.</p>tag:status.louisville.edu,2005:Incident/51427372020-09-24T14:38:16-04:002020-09-24T14:38:16-04:00Cardinal Research Cluster Offline<p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>14:38</var> EDT</small><br><strong>Resolved</strong> - The storage issue has been resolved and the CRC is available for use.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>09:50</var> EDT</small><br><strong>Identified</strong> - Disk space on the Cardinal Research Cluster is completely full and the CRC is offline while the situation is analyzed.</p>