Problems with DUO 2-factor authentication

Incident Report for University of Louisville

Postmortem

A PeopleSoft HR system setting change interrupted the web redirect flow that Duo uses to return control to the application after a successful second factor verification. The changed setting was identified and returned to its prior value.

Posted Sep 25, 2020 - 11:39 EDT

Resolved

This incident has been resolved.

Posted Sep 25, 2020 - 08:50 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 25, 2020 - 08:40 EDT

Identified

We believe we have identified the source of the problem and are implementing a fix.

Posted Sep 25, 2020 - 08:35 EDT

Update

We are continuing to investigate this issue.

Posted Sep 25, 2020 - 08:19 EDT

Investigating

We are investigating a problem with DUO 2-factor authentication not redirecting to the application properly. This is affecting logins to PeopleSoft HR and ULink HR related actions.

Posted Sep 25, 2020 - 07:31 EDT