Listserv uses cookies to maintain the logged in session. Unfortunately Listserv v16 had a hardcoded cookie expiration date of 01/01/2020. This made all logins fail on New Year’s Day. The issue was resolved by upgrading to v17.
Posted Jan 03, 2020 - 16:36 EST
Resolved
This incident has been resolved.
Posted Jan 03, 2020 - 16:34 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 03, 2020 - 16:26 EST
Update
We are planning an emergency maintenance period for Listserv later this afternoon.
Posted Jan 03, 2020 - 12:10 EST
Identified
We have identified the cause of the authentication problem and are evaluating options for repair.
Posted Jan 03, 2020 - 10:14 EST
Update
We are continuing to investigate this issue.
Posted Jan 03, 2020 - 08:47 EST
Update
We are continuing to investigate this issue. We hope to have access restored by next week.
Posted Jan 02, 2020 - 15:48 EST
Update
We are continuing to investigate this issue. The problem appears to be limited to the listserv web interface.
Posted Jan 02, 2020 - 14:27 EST
Investigating
We are investigating an issue where Listserv management functions which require authentication are not working properly.